Legal

Privacy Policy

Effective July 24, 2026 · Last updated July 24, 2026

Faberr is a matching platform that connects Clients (people who need work done) with Craftsmen (local skilled workers). Protecting your information is central to how we operate. This Policy tells you exactly what we collect, why, and the control you have.

This Privacy Policy explains how Faberr LLC, a Nebraska limited liability company (“Faberr,” “we,” “us,” or “our”), collects, uses, discloses, and protects information about you when you use the Faberr mobile application, the website located at faberr.app, and all related services (collectively, the “Platform”).

By using the Platform, you agree to this Privacy Policy and to our Terms of Use. If you do not agree, do not use the Platform. This Policy is incorporated into and part of the Terms of Use.

1. Who This Policy Applies To

The Platform is intended only for individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. See Section 12.

2. Information We Collect

We collect information in three ways: information you provide, information collected automatically, and information we receive from third parties.

2.1 Information You Provide

Account information — your name, email address, and password. Passwords are stored only in hashed, encrypted form by our authentication provider; we never see or store your plaintext password.
Profile information — display name, profile photo/avatar, biography, skills and service categories, service area, availability schedule, and, for Craftsmen, portfolio photos.
Location information — the approximate area, ZIP code, and/or geographic coordinates you provide so we can match Clients and Craftsmen who are near each other. See Section 3 for how we handle location specifically.
Content you post — job posts (titles, descriptions, categories, photos), messages and images you send to other Users, and reviews and ratings you write.
Communications — information you provide when you contact support, report another User, or otherwise communicate with us.
Safety information — reports and blocks you submit about other Users.

2.2 Information We Collect Automatically

Device and technical information — device type, operating system and version, app version, language settings, and unique device or installation identifiers.
Push notification tokens — a token that lets us deliver push notifications to your device (you can disable notifications at any time in your device or app settings).
Usage information — how you interact with the Platform, features used, pages and screens viewed, and actions taken.
Log and connection data — IP address, access times, and diagnostic or crash data used to keep the Platform secure and reliable.

2.3 Information From Third Parties

Authentication providers — if you choose to sign in or sign up using Google, we receive basic account information such as your name and email address as permitted by Google and your settings. We do not receive your Google password.
Service providers — providers that help us operate the Platform may provide us with technical and diagnostic information (see Section 6).

We do not collect payment or financial account information, because Faberr does not currently process payments. See Section 4.

3. Location Information — How We Handle It

Location is core to a hyperlocal marketplace, and we treat it carefully.

We use your location only to match Clients and Craftsmen who are near each other and to display relevant, nearby results.
We minimize location exposure to other Users. Precise coordinates are not shared publicly. Job locations are shown to other Users only as an approximate area (for example, a ZIP-code-centered area), never your exact address, to protect your privacy.
You control location sharing through your device’s location permissions and your in-app settings. If you deny or revoke location access, some matching and discovery features may not work as intended.

4. Payments — We Do Not Collect Financial Information

Faberr does not currently process, collect, hold, or transfer any payments, and we do not collect credit card numbers, bank account details, or other financial account information. All payment arrangements for services are made directly between Users, outside the Platform.

If Faberr introduces optional in-app payment features in the future, we will update this Policy, present any additional terms at that time, and describe what payment information is collected and how it is protected before you use those features.

5. How We Use Your Information

We use the information we collect to:

Create and manage your account and authenticate you;
Operate the core matching service — connect Clients and Craftsmen, surface nearby jobs and profiles, and enable messaging;
Display profiles, job posts, reviews, and ratings;
Send you push notifications and transactional emails (for example, account verification, password reset, and activity notifications) that you have not disabled;
Provide customer support and respond to your requests;
Maintain safety and integrity — detect, prevent, and address fraud, abuse, harassment, prohibited conduct, and violations of our Terms, including processing reports and blocks;
Improve, personalize, and develop the Platform, including diagnostics and analytics;
Comply with legal obligations and enforce our Terms; and
Protect the rights, property, and safety of Faberr, our Users, and the public.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Platform, and afterward as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and maintain safety. When information is no longer needed, we delete or de-identify it. Note that content you shared with other Users (such as messages or reviews) may remain visible to them, and cached or backup copies may persist for a limited time.

8. Security

We use reasonable technical, administrative, and physical safeguards designed to protect your information, including encryption of data in transit, hashed password storage, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us of any unauthorized use.

9. Your Choices and Rights

You have meaningful control over your information:

Access and update — you can view and edit your profile and account information in the app.
Delete your account — you can delete your account and associated personal information at any time from within the app. Deletion is processed through our account-deletion function; certain information may be retained as described in Section 7.
Notifications — you can control push notifications through your device and in-app settings, and adjust which activity notifications you receive.
Location — you can control or revoke location access through your device settings.
Marketing — transactional messages are part of the service; where we send any non-essential communications, you may opt out.

To exercise any right or ask a privacy question, contact support@faberr.app. We may need to verify your identity before acting on a request.

10. State Privacy Rights (U.S.)

Depending on where you live, you may have additional rights under state privacy laws (for example, in California, Virginia, Colorado, and other states), which may include the right to:

Know / access the personal information we hold about you;
Correct inaccurate personal information;
Delete your personal information;
Opt out of the sale or sharing of personal information for targeted advertising; and
Not be discriminated against for exercising your rights.

We do not sell your personal information and do not share it for cross-context behavioral advertising. To exercise these rights, contact support@faberr.app. You may designate an authorized agent to make a request on your behalf, subject to verification.

11. International Users

Faberr is operated from the United States, and your information is processed and stored in the United States and other countries where our service providers operate. If you access the Platform from outside the United States, you understand that your information will be transferred to and processed in the United States, where data-protection laws may differ from those in your country.

12. Children’s Privacy

The Platform is not intended for anyone under 18 years of age, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it. If you believe a minor has provided us information, contact support@faberr.app.

13. Third-Party Links and Services

The Platform may contain links to or integrate with third-party services. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you use.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Platform or by other reasonable means and update the “Last Updated” date above. Your continued use of the Platform after the changes take effect constitutes your acceptance of the updated Policy.

15. Contact Us

If you have questions or requests regarding this Privacy Policy or your information, contact us at:

Faberr LLC
Email: support@faberr.app